We are here to make you self-sufficient with the helpdesk support most appropriate for your business. Introtech makes it easy to deliver an unrivaled help desk support to the end users who are facing IT challenges. We have IT support helpdesk engineers with a variety of skill sets, they always try to resolve generated tickets in proper order, if the lower level engineers cannot resolve, they escalate to higher levels.
We deliver our services according to rules outlined by Information Technology Infrastructure Library framework. We even train our clients to follow these ITIL principles. Introtech staff are skilled at providing various helpdesk support services like remote location services and onsite services, our technical staff will be regularly rotated to various sites, so that they become familiarize about our client’s needs, especially in real-time.
We are masters in the field of service with 5 years of experience and have supported thousands of users. We offer our services 365 days a year, around the clock. We have skilled engineers, who are capable of handling various cloud technologies, infrastructure projects, support and maintenance services. Our Service desk team are armed with latest help desk management tools to make sure that any sort of issue is being handled properly or change in quick response time